September 22, 2015

Artificial Intelligence In Insurance: Virtual or Reality

It is undeniable that massive streams of change are coming to the insurance sector. Just a few days ago, AXA announced investing €100m InsurTech incubator. Disruptive technology will be a big part of that change led by data, advanced analytics and the Internet of Things. Such upcoming disruption will also require the delivery of unique customer engagements supported by disruptive experience design thinking techniques...
April 15, 2015

Four steps that matter the most to achieve great results across new world customer interactions

Traditional sales techniques are void. Current consumer, digital and accessibility trends have transformed most business buyers into intelligent, assertive and well-researched decision makers. Indeed, as noted […]
April 2, 2015

How to create a unique engagement identity with your customers

The other day, I was doing some research around the topic of sales execution, trying to determine whether there was some new thinking to better understand […]